Our Refund Policy
At Gym Gear Mart, we strive to provide our customers with high-quality fitness equipment and exceptional service. We want you to be completely satisfied with your purchase, but we understand that sometimes things may not go as planned. This refund policy outlines the terms and conditions for requesting a refund or return.
Eligibility for Refunds
Before requesting a refund, please note the following eligibility criteria:
- Refunds are only available for products purchased directly from Gym Gear Mart.
- The request for a refund must be made within 30 days of the original purchase date.
- The product must be unused, in its original packaging, and in the same condition as when it was received.
- Proof of purchase, such as an order number or receipt, may be required.
Refund Process
If you meet the eligibility criteria and wish to request a refund, please follow these steps:
- Contact our customer support team via email or phone to initiate the refund process. Provide them with your order details and the reason for your request.
- Once your request is received, we will assess your eligibility and provide you with further instructions.
- If your refund request is approved, you will be asked to return the product to us. Please ensure that it is securely packaged to prevent any damage during transit.
- Upon receiving the returned product, we will inspect it to ensure that it meets the eligibility criteria. If everything is in order, we will process your refund.
- The refund will be issued to the original payment method used for the purchase. Please note that it may take some time for the refund to be reflected in your account, depending on your bank or credit card company’s processing time. Usually 7 working days.
Exchanges
If you would like to exchange a product for a different size, color, or model, please follow the same refund process outlined above. Once your return is received and inspected, we will process the exchange and ship the new item to you.
Shipping Costs
Please note that shipping costs for returning the product are the responsibility of the customer, unless the return is due to an error on our part or a defective product.
Contact Us
If you have any questions or concerns regarding our refund policy, please feel free to contact our customer support team. We are here to assist you and ensure your satisfaction.
Thank you for choosing Gym Gear Mart for your fitness equipment needs. We appreciate your trust and look forward to serving you.